Thursday, September 9, 2010
Wednesday, September 8, 2010
Backbone network
Global area network
A global area network (GAN) is a network used for supporting mobile communications across an arbitrary number of wireless LANs, satellite coverage areas, etc. The key challenge in mobile communications is handing off the user communications from one local coverage area to the next. In IEEE Project 802, this involves a succession of terrestrial WIRELESS local area networks (WLAN).[5]Metropolitan area network
Enterprise private network
An enterprise private network is a network build by an enterprise to interconnect various company sites, e.g., production sites, head offices, remote offices, shops, in order to share computer resources.
[edit] Virtual private network
A VPN may have best-effort performance, or may have a defined service level agreement (SLA) between the VPN customer and the VPN service provider. Generally, a VPN has a topology more complex than point-to-point.
[edit] Internetwork
An Internetwork is the connection of two or more private computer networks via a common routing technology (OSI Layer 3) using routers. The Internet is an aggregation of many internetworks, hence its name was shortened to Internet.Types of networks based on physical scope
Common types of computer networks may be identified by their scale.
Typical library network, in a branching tree topology and controlled access to resourcesAll interconnected devices must understand the network layer (layer 3), because they are handling multiple subnets (the different colors). Those inside the library, which have only 10/100 Mbit/s Ethernet connections to the user device and a Gigabit Ethernet connection to the central router, could be called "layer 3 switches" because they only have Ethernet interfaces and must understand IP. It would be more correct to call them access routers, where the router at the top is a distribution router that connects to the Internet and academic networks' customer access routers.
The defining characteristics of LANs, in contrast to WANs (Wide Area Networks), include their higher data transfer rates, smaller geographic range, and no need for leased telecommunication lines. Current Ethernet or other IEEE 802.3 LAN technologies operate at speeds up to 10 Gbit/s. This is the data transfer rate. IEEE has projects investigating the standardization of 40 and 100 Gbit/s.[4]
In the case of a university campus-based campus network, the network is likely to link a variety of campus buildings including; academic departments, the university library and student residence halls.
[edit] Personal area network
A personal area network (PAN) is a computer network used for communication among computer and different information technological devices close to one person. Some examples of devices that are used in a PAN are personal computers, printers, fax machines, telephones, PDAs, scanners, and even video game consoles. A PAN may include wired and wireless devices. The reach of a PAN typically extends to 10 meters.[2] A wired PAN is usually constructed with USB and Firewire connections while technologies such as Bluetooth and infrared communication typically form a wireless PAN[edit] Local area network
A local area network (LAN) is a network that connects computers and devices in a limited geographical area such as home, school, computer laboratory, office building, or closely positioned group of buildings. Each computer or device on the network is a node. Current wired LANs are most likely to be based on Ethernet technology, although new standards like ITU-T G.hn also provide a way to create a wired LAN using existing home wires (coaxial cables, phone lines and power lines).[3]
The defining characteristics of LANs, in contrast to WANs (Wide Area Networks), include their higher data transfer rates, smaller geographic range, and no need for leased telecommunication lines. Current Ethernet or other IEEE 802.3 LAN technologies operate at speeds up to 10 Gbit/s. This is the data transfer rate. IEEE has projects investigating the standardization of 40 and 100 Gbit/s.[4]
[edit] Home area network
A home area network (HAN)is a residential LAN which is used for communication between digital devices typically deployed in the home, usually a small number of personal computers and accessories, such as printers and mobile computing devices. An important function is the sharing of Internet access, often a broadband service through a CATV or Digital Subscriber Line (DSL) provider. It can also be referred as Office area network(OAN).[edit] Wide area network
A wide area network (WAN) is a computer network that covers a large geographic area such as a city, country, or spans even intercontinental distances, using a communications channel that combines many types of media such as telephone lines, cables, and air waves. A WAN often uses transmission facilities provided by common carriers, such as telephone companies. WAN technologies generally function at the lower three layers of the OSI reference model: the physical layer, the data link layer, and the network layer.[edit] Campus network
A campus network is a computer network made up of an interconnection of local area networks (LANs) within a limited geographical area. The networking equipments (switches, routers) and transmission media (optical fiber, copper plant, Cat5 cabling etc.) are almost entirely owned (by the campus tenant / owner: an enterprise, university, government etc.).In the case of a university campus-based campus network, the network is likely to link a variety of campus buildings including; academic departments, the university library and student residence halls.
Introduction to Mobile Telephone Systems-1G, 2G, 2.5G, and 3G Wireless Technologies and Services
Cellular, personal communication service (PCS), and third generation 3G mobile radio systems are all cellular wireless communication networks that provide for voice and data communication throughout a wide geographic area. Cellular systems divide ‘large geographic areas’ area into small radio areas (cells) that are interconnected with each other. Each cell coverage area has one or several transmitters and receivers that communicate with mobile telephones within its area.
The cellular system connects mobile radios (called mobile stations) via radio channels to base
stations. Some of the radio channels (or portions of a digital radio channel) are used for control
purposes (setup and disconnection of calls) and some are used to transfer voice or customer data
signals. Each base station contains transmitters and receivers that convert the radio signals to
electrical signals that can be sent to and from the mobile switching center (MSC). The MSC
contains communication controllers that adapt signals from base stations into a form that can be
connected (switched) between other base stations or to lines that connect to the public telephone
network. The switching system is connected to databases that contain active customers
(customers active in its system). The switching system in the MSC is coordinated by call
processing software that receives requests for service and processes the steps to setup and
maintain connections through the MSC to destination communication devices such as to other
mobile telephones or to telephones that are connected to the public telephone network.
stations. Some of the radio channels (or portions of a digital radio channel) are used for control
purposes (setup and disconnection of calls) and some are used to transfer voice or customer data
signals. Each base station contains transmitters and receivers that convert the radio signals to
electrical signals that can be sent to and from the mobile switching center (MSC). The MSC
contains communication controllers that adapt signals from base stations into a form that can be
connected (switched) between other base stations or to lines that connect to the public telephone
network. The switching system is connected to databases that contain active customers
(customers active in its system). The switching system in the MSC is coordinated by call
processing software that receives requests for service and processes the steps to setup and
maintain connections through the MSC to destination communication devices such as to other
mobile telephones or to telephones that are connected to the public telephone network.
When linked together to cover an entire metro area, the radio coverage areas (called cells) form a
cellular structure resembling that of a honeycomb. Cellular systems are designed to overlap each
cell border with adjacent cell borders to enable a “hand-off” from one cell to the next. As a
customer (called a subscriber) moves through a cellular system, the mobile switching center
(MSC) coordinates and transfers calls from one cell to another and maintains call continuity.
Key drivers for the mobile telephone market growth include new wireless technology (3G)cellular structure resembling that of a honeycomb. Cellular systems are designed to overlap each
cell border with adjacent cell borders to enable a “hand-off” from one cell to the next. As a
customer (called a subscriber) moves through a cellular system, the mobile switching center
(MSC) coordinates and transfers calls from one cell to another and maintains call continuity.
service availability and the replacement market for mobile phones with new capabilities such as
camera phones, color displays, and increased accessory capabilities.
Starting an Outreach Call Center Service
Even though the cost of telephone equipment and service can be steep, reaching out to customers by this method is invaluable to many business owners. Receiving a phone call gives a much more personal feel than a letter. Unfortunately, it’s becoming significantly harder for businesses to meet their financial obligations, so many are looking to outsource large volume calls to a professional service.
Today, there are also many businesses that need the services of a call center for a one-time event. For example, if a local business wants to have a special celebration, they may decide to use telephone calls to invite people. If you can provide the same service for less than it would cost the company, you might just be in business. In other cases, you might be able to find work catching up on the backlog of outgoing telephone calls that are normally managed by routine office staff.
For the most part, incoming and outgoing call centers perform similar tasks for a wide variety of companies. That said, the difference in who initiates the contact leads to a number of differences in how you will focus and structure each call. When you work in an outgoing call center, your conversations will be much more script-driven and you may be required to comply with a number of specific government regulations.
Today, there are also many businesses that need the services of a call center for a one-time event. For example, if a local business wants to have a special celebration, they may decide to use telephone calls to invite people. If you can provide the same service for less than it would cost the company, you might just be in business. In other cases, you might be able to find work catching up on the backlog of outgoing telephone calls that are normally managed by routine office staff.
For the most part, incoming and outgoing call centers perform similar tasks for a wide variety of companies. That said, the difference in who initiates the contact leads to a number of differences in how you will focus and structure each call. When you work in an outgoing call center, your conversations will be much more script-driven and you may be required to comply with a number of specific government regulations.
Description:
This book provides an introduction to the different types of private telephone systems, how they operate and common call processing features they offer. Private telephone systems are communication equipment and software that are owned, leased or operated by the companies that use these systems.
Private telephone systems are converting from company unique (proprietary) circuit switched systems to industry standard packet data voice (IP Telephony) systems. You will learn the basics of IP Telephony voice over Internet protocol (VoIP) and why it is so important to private telephone systems.
The fundamental parts of private telephone systems are described including telephone stations, local wiring, switching systems, and numbering plans are described and explained. The high growth market for private telephone systems and the key trends are covered providing you with an understanding of which system types are growing the fastest and how some systems are evolving to better compete in the industry.
Covered are the different types of private telephone systems. You will discover how multiline key telephone systems (KTS) operate and why they are converting from mechanical systems to automated electronic controlled networks. You will learn how automatic switching systems are used by private branch exchange (PBX) systems to provide features and services not offered by public telephone companies. Explained are the ways private telephone systems can be operated (hosted) by other companies (Hosted PBX/Centrex) and how these systems can provide services similar to PBX telephone systems. Discover how telephone systems can be combined with company information systems using computer telephony integration (CTI). You will learn how IP PBX (iPBX) systems operate and why IPTX is the fastest growing area in private telephone systems. You will learn some of the ways private telephone systems are adding wireless capabilities and industry standard wireless private branch exchange (WPBX) systems.
Important call processing features including distinctive ringing, call hold, call transfer, call pickup, line hunting and other features are described. Advanced private telephone system features are explained including automated attendant systems, automatic call distribution (ACD), Interactive voice response (IVR) and Voice mail (VM). A basic introduction to call centers is also included.
Private telephone systems are converting from company unique (proprietary) circuit switched systems to industry standard packet data voice (IP Telephony) systems. You will learn the basics of IP Telephony voice over Internet protocol (VoIP) and why it is so important to private telephone systems.
The fundamental parts of private telephone systems are described including telephone stations, local wiring, switching systems, and numbering plans are described and explained. The high growth market for private telephone systems and the key trends are covered providing you with an understanding of which system types are growing the fastest and how some systems are evolving to better compete in the industry.
Covered are the different types of private telephone systems. You will discover how multiline key telephone systems (KTS) operate and why they are converting from mechanical systems to automated electronic controlled networks. You will learn how automatic switching systems are used by private branch exchange (PBX) systems to provide features and services not offered by public telephone companies. Explained are the ways private telephone systems can be operated (hosted) by other companies (Hosted PBX/Centrex) and how these systems can provide services similar to PBX telephone systems. Discover how telephone systems can be combined with company information systems using computer telephony integration (CTI). You will learn how IP PBX (iPBX) systems operate and why IPTX is the fastest growing area in private telephone systems. You will learn some of the ways private telephone systems are adding wireless capabilities and industry standard wireless private branch exchange (WPBX) systems.
Important call processing features including distinctive ringing, call hold, call transfer, call pickup, line hunting and other features are described. Advanced private telephone system features are explained including automated attendant systems, automatic call distribution (ACD), Interactive voice response (IVR) and Voice mail (VM). A basic introduction to call centers is also included.
About the Authors
Mr. Lawrence Harte has over 29 years of experience in the electronics industry including company leadership, product management, development, marketing, design, and testing of telecommunications (cellular), radar, and microwave systems. He has been issued patents relating to cellular technology. He has authored over 75 articles on related subjects and has been a speaker and panel moderator at industry trade events. Mr. Harte earned executive MBA at Wake Forest University and received his Bachelors degree from University of the State of New York. During the TDMA digital cellular standard development process, Mr. Harte served as an editor and voting company representative for the Telecommunications Industries Association (TIA) TR45.3, digital cellular standards committee. As of 2003, Mr. Harte had authored and co-authored over 20 books relating to telecommunications technology. He has served as a consultant and expert witness for leading companies including Ericsson, Siemens, VLSI, AMD, Casio, Samsung, Sony, ATT, Nokia, Hughes and many others. Robert T. Floodhas had a distinguished 30-year career in the telecommunications industry. As a renowned speaker at forums around the globe, Robert is a noted authority on Internet Protocol (IP) telephony. Prior to co-founding PingTone Communications, a provider of managed IPT services to corporations and business users worldwide, Robert was the chief technology officer of Cable & Wireless Global, managing a $3 billion capital budget and 1,500 employees worldwide. Robert was previously the chief technology officer and senior vice president of engineering for ICG Communications, driving the Denver-based telecommunications company into 83 markets. At ICG Flood pioneered Voice over Internet Protocol (IP), covering 188 long distance markets within an 8-month period. Prior to that, he worked for CenTel for 19 years in senior engineering positions. Robert serves on the Board of Directors of several technology companies. He earned a bachelor’s degree in Economics from the University of Nebraska, completed the executive program at the J.L. Kellogg Graduate School of Management at Northwestern University, and has a master’s degree in Economics from the University of Nevada Las Vegas.
Call Processing Features
Distinctive Ringing
-Call Hold
-Call Forwarding
-Selective Call Forwarding
-Selective Call Acceptance
-Conference Call
-Call Pickup
-Call Transfer
-Call Waiting (CW)
-Calling Line Identification (CLI)
-Hunting
-Voice Dialing
-Night Service
-Automatic Callback
-Automated Attendant System
-Automatic Call Distribution (ACD)
-Fax on Demand (FOD)
-Interactive Voice Response (IVR)
-Voice Mail (VM)
-Videoconferencing
-Web Conferencing
-Call Centers
-Call Hold
-Call Forwarding
-Selective Call Forwarding
-Selective Call Acceptance
-Conference Call
-Call Pickup
-Call Transfer
-Call Waiting (CW)
-Calling Line Identification (CLI)
-Hunting
-Voice Dialing
-Night Service
-Automatic Callback
-Automated Attendant System
-Automatic Call Distribution (ACD)
-Fax on Demand (FOD)
-Interactive Voice Response (IVR)
-Voice Mail (VM)
-Videoconferencing
-Web Conferencing
-Call Centers
Automatic Call Distribution (ACD) Operation
This figure shows a sample automatic call distribution (ACD) system that uses an interactive voice response (IVR) system to determine call routing. When an incoming is initially received, the ACD system coordinates with the IVR system to determine the customer's selection. The ACD system then looks into the databases to retrieve the customers' account or other relevant information and transfer the call through the PBX to a qualified customer service representative (CSR). This diagram also shows that the ACD system may also transfer customer or related product information to the CSR.
Small PBX System
This diagram shows a block diagram of a small PBX system. This diagram shows that a PBX system contains line interface cards that connect the PBX to outside communication lines (such as the PSTN). The PBX also contains station interface cards that adapt the PBX signals to the type of PBX extensions (PBX telephones) that are used with the system. The PBX unit contains a switch to interconnect stations to other stations or to outside lines. PBX call control software coordinates the overall operation of the PBX system. The PBX unit in this example has a data interface connection to allow a control terminal to setup and configure the settings of the PBX system. The PBX also has optional voice mail that connects some of the station interface lines to a voice mail storage system (e.g. a computer hard disk) that allows users to connect to the voice mail and play, transfer and delete stored audio messages. This example also shows that PBX systems may have backup power supplies to allow the PBX telephone system to continue to operate even when the primary power source is lost.
Analog and Digital Telephone Stations
This diagram shows the difference between standard analog telephone stations and more advanced PBX stations. This diagram shows that analog telephones receive their power directly from the telephone line and digital PBX telephones require a control section that gets its power from the PBX system. Analog telephones also use in-band signaling to sense commands (e.g., ring signals) and to send commands (e.g., send dialed digits). Digital telephones use out-of-band signaling on separate communication lines to transfer their control information (e.g., calling number identification).
Monday, September 6, 2010
The best feature to feature telephony solutions Smarter. Simpler. Best Value.
The Phone EVE software provides a collection of easy to use and features rich telephony software applications.
The Phone EVE software is TAPI compliant and fully compatible with the award winning Way2call Hi-Phone products.
The Phone EVE software main features:
- Auto Dialer
- Call Recording
- Voice Mail - PC Answering Machine
- Caller ID detection
- Contacts Management
- Call Log
- The auto dialer provides all the outbound and inbound calls functionality such as one click dialing, contact dialing, speed dialing and call log.
- Inbound dialing, answer a call, Caller ID detection, Call forwarding to voice mail and call log.
Call Recording
- Records all incoming and outgoing calls automatically or records selected calls.
- The recorder enables to record and playback any available audio source or destination.
Voice Mail - PC Answering Machine
- Redirect calls to a Voice mail manually, answer a call and redirect to voice mail, records a voice mail, records a personal voice mail greeting
Contacts Management
- Manage and control contacts details such as Groups, Name, Address, Telephone numbers and more
Caller ID software
- Detects and presents caller ID for incoming calls
Call Log
- Records all the call activity include dialed calls, incoming calls, missed calls, voice mail, and recorded calls
Downloads
Brekeke PBX - SIP IP-PBX Software
Brekeke PBX is an award-winning Business IP Phone System that provides robust, high performance, and intelligent IP-PBX (PABX) functionality.
Supporting the industry standard--Session Initiation Protocol (SIP)-- Brekeke PBX delivers a highly compatible product for migrating existing applications and services. Brekeke PBX comes in two formats: Single-Tenant (Basic & Pro Ed.) for premises-based IP-PBX installation, and Multi-Tenant for Hosted PBX platform. The Brekeke PBX is highly scalable and supports up to 2,000 users and more. Brekeke PBX supports Microsoft Windows and Red Hat Linux.
Learn more about Brekeke PBX Multi-Tenant Edition
Learn more about Brekeke PBX Multi-Tenant Edition 
Brekeke PBX - Product Details
IMS Telephone On Hold Player
Computer based messages on hold and music serverThis software mixes and plays music and messages to your callers while they are on-hold or being transferred. One of the main advantages of using a computer is automation (eg. date sensitive messages) and easy user control over messages.
|  Try It Now - Free Purchase |
 More telephone on hold player screenshots | Telephone On Hold Player Features
Typical Applications
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TRx Phone Recorder
Computer Phone Call Recording Software for PC and MacTRx is a phone call recording program for Windows, Mac OS X, Pocket PC and Smartphone. This phone recording software allows you to manually record telephone calls and can also work as a caller ID display system as well as allowing you to put calls on-hold and play on-hold messages or music.
Is this the right call recording software?TRx was designed for business call centers where a copy of TRx is installed on each workstation and connected to each telephone using a Handset Call Recording Connector, voice modem or professional telephony board. It can also be used in a similar way in other business environments or at home when you need to manually record one line. |  Get It Now Purchase TRx |
 See Phone Recorder screenshots >>> | Features
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Quorum Telephone Conference Server
Phone Conferencing Software for BusinessQuorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences. Callers can connect to a conference call using either standard or VoIP lines on external telephone numbers or through an office phone system. The number of people who can join a conference call is limited only by your bandwidth.When the caller selects the option to create a new conference Quorum will assign and read back the unique and secure conference number. The conference creator then gives this number to each conference participant. Whenever any person dials the server and enters this conference number, they will join in the current conversation with the other members of the conference. You can download Quorum and try it on any Windows PC. The bundled "Call Simulator" or a free VoIP service can be used for testing. You don't need to purchase to download and it only takes a couple of minutes to complete the process (click here to install). After you have tested the system and found it to be suitable, you can purchase a software license (click here to purchase). |  Get It Now Purchase Quorum |
 See How Quorum Call Conferencing Works | Features
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System Requirements
- Works on Windows XP 2000/2003/Vista/2008 and Windows 7
- For earlier Windows versions (98, ME) please click here
Telephony
- All normal full-duplex telephone operations – enables you to place and receive phone/fax calls PC-to-PC, PC-to-Phone/Fax and Phone/Fax-to-PC. You can make phone calls using your PC sound card or USB telephone device.
- Calling Line Identity Presentation/Restriction (CLIP/CLIR) – displays the caller's number when the phone rings (caller ID).
- Call Answer – answers automatically incoming calls after a specified delay.
- Call Scheduling – dials automatically phone/fax numbers at a specified time.
- Call Forwarding – forwards automatically incoming calls to a predefined number.
- Call Transfer – transfers an active call to another number.
- Call Waiting – enables you to switch back and forth between active connections.
- Call Hold/Muting – temporarily blocks the remote party from hearing your voice. A playback can be placed on the line instead.
- Call Accounting – logs all successful calls in the Journal. Unanswered calls are logged in the Missed Calls folder.
- Audio Conferencing – ensures simultaneous multi-party telephone conversation.
- Full-Duplex Recording – records telephone conversations.
- Encryption – encrypts telephone calls. This feature is applicable for PC-to-PC phone calls only, regardless of the network used.
- Direct Data Transfer – sends/receives files using different communications networks.
- Scheduled Data Transfer – sends automatically the selected file at a specified time to a specified number.
- Direct Fax Transfer – sends/receives fax documents including analog Group 3 and digital Group 4 faxes to/from PC or regular fax machines.
- Scheduled Fax Transfer – sends automatically the selected fax file at a specified time to a specified fax number.
- Multiple User Mailboxes – enables you to make mailboxes for your friends or clients leaving voice messages for them. They can remotely access their mailboxes by DTMF (Dual Tone Multiple Frequency) access code from any phone.
- Public Mailbox Support – enables you to place public domain announcements in the Public mailbox. Together with the Call Answer options it turns your PC into an answering machine.
- Instant Voice Messages – sends instant messages to any phone, by placing an outgoing phone call in the Outbox.
- Listen Messages Remotely – enables you to listen received new voice messages remotely using a regular phone.
- Call Screening – enables you listening to callers as they leave messages. The caller does not hear you.
- Limited Message Duration – limits the incoming voice message duration and the start/end tone notifies the caller to complete the message.
What Active Phone Server really does?
Active Phone Server (APServer) is an application designed to manage your incoming and outgoing phone calls.
- The program stays out of way in System Tray area of the Windows taskbar until it receives a call.
- Provides pop up window displaing caller ID information when call is received. APServer can pronounce this by human voice.
- Logs the call and plays the melody associated with that phone number.
- Answering machine plays back melody, wav-file with your greeting, text with your greeting, and records the message. If your Phone Company provides names as a part of caller ID information - APServer can use it. For example, if John Cook is calling - answering machine will say: Hi, John! Please leave your message at the tone. You can customize this greeting or assign different greetings for different phone numbers.
- All message files are common wav-files.
- You can configure the answering machine with a maximum recording time.
- APServer can record your phone conversations or play them through sound card.
- You can also specify blacklisted phone numbers, and program will ignore or hang up on them.
- All sounds, greeting messages, voice messages can be customized for each phone number.
- You can change program's system tray behaviour and assign a hot keys to almost all featuters.
- There is a Modem Wizard feature which can find your modem's COM-port and command set.
- The program also feature detailed phone book for you to keep track of your callers' personal information (such as name, phone number, mailing address, e-mail address and Web page).
- Different sounds for different phone numbers. You will know who is calling even if you don't see the number.
- AutoDialer will dial phone numbers one by one and forward messages to people.
- When your dialer goes to call your ISP, APServer automatically frees the COM port. It then wait for you to disconnect, at which time APServer is once again ready to handle your incoming calls.
- ISP Dialer: This is a kind of Windows Dial-Up Networking expansion. It can handle all your ISP telephone numbers (up to several thousands) auto retry the next number after the first one failed, for example: line busy or bad connection. When ISP dialer has established connection (or connection was broken) it will notify you by playing melody.
- Email Checker will notify you about new email messages arrival. It will show then subject, who sent this email and several lines of each email. It can handle up to several thousands POP3 servers. It's fast and easy to use.
- Reminder will notify you about all events you dont want to miss.
- APServer can be configured run when windows runs, so you will never miss calls.
- You can add your own melodies to the standard package. You may send them to author as well.
- There are many other features!
Need professional telephone server?
3CXPhone - FREE VoIP Phone for Windows, Android and Iphone
3CXPhone is a free VoIP phone available for Windows, Iphone or any Android based smart phone such as Google Nexus, Sony Xperia, Motorola Droid or Samsung Galaxy. Connect 3CXPhone to a VOIP provider or to a VoIP PBX (for example 3CX Phone System) to make calls to any VoIP, mobile or landline number.
Installing 3CX VOIP Phone is easy and only takes a few minutes. There is no licensing fee and you are not tied to a particular VoIP provider. You can download the version for Windows XP, Vista and 7 here. If you are using Android, you can download it from Android market. The Iphone version will be available by September 2010 via the Apple appstore.
Features
Installing 3CX VOIP Phone is easy and only takes a few minutes. There is no licensing fee and you are not tied to a particular VoIP provider. You can download the version for Windows XP, Vista and 7 here. If you are using Android, you can download it from Android market. The Iphone version will be available by September 2010 via the Apple appstore.
Features
- Available for Windows, Android and Iphone
- On Windows choose from several popular phone interfaces
- Automatically provision the settings
- Multi-line
- Transfer calls
- Record calls to disk
- Shows personal call log/history
- Supports G.711, GSM and Speex codecs
- Easy to deploy and manage
- Supports standard USB and Plantronics headsets (Windows)
- Works with 3CX Phone System, Asterisk and popular VoIP providers
Complete Phone Systems
DSC now offers an affordable and expandable inbound telephone system and voice broadcasting (VB) analog phone system with complete phone software features. This 4 line auto dialing system includes our voice message and broadcast Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom IVR or message broadcasting application. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.
This entry level telephone software system can be easily expanded by adding agent lines and software to support a small contact center operation including our award winning CRM application and predictive dialer solutions. DSC provides ivr and voice broadcast software including our VB wizard development tool for creating voice broadcasting applications. This wizard guides you through each step when defining your VB applications. Telephone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
This entry level telephone software system can be easily expanded by adding agent lines and software to support a small contact center operation including our award winning CRM application and predictive dialer solutions. DSC provides ivr and voice broadcast software including our VB wizard development tool for creating voice broadcasting applications. This wizard guides you through each step when defining your VB applications. Telephone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
Computer Telephony Phone Systems
Phone systems from Database Systems Corp. are state-of-the-art computer phone systems that handle inbound and outbound phone calls for small to large organizations.
Our CTI phone systems support both analog (Wizard Series) and digital (Pacer Series) phone lines and can be configured from 1 analog line to a 1000 digital lines.
Calls are either initiated by the phone system or accepted from the outside. Developed with industry standard components (Dialogic, Intel, and Windows), our phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost.
Our CTI phone systems support both analog (Wizard Series) and digital (Pacer Series) phone lines and can be configured from 1 analog line to a 1000 digital lines.
Calls are either initiated by the phone system or accepted from the outside. Developed with industry standard components (Dialogic, Intel, and Windows), our phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost.
- Inbound CTI Phone System - The DSC phone system processes inbound phone calls and distributes these calls using our ACD (Automatic Call Distribution) system. With our IVR (Interactive Voice Response) system, callers can perform self-help functions without speaking with an individual by making simple selections using the keypad on their phone set. Our phone system can even connect calls to your employees who are working at home or in remote offices.
- Outbound CTI Phone System - Our DSC phone system is also capable of performing outbound calling functions including dial on demand, predictive dialing, progressive dialing, and preview dialing all at the same time. For further information, please visit our Predictive Dialer webpage.
- Blended CTI Telephone Software - The Database Systems Corp. phone system is capable of performing both inbound and outbound calling functions simultaneously. This blended call capability makes our phone system ideal for call centers.
CTI Soft Phone Enhances Existing Applications
Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI telephone software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our robust phone system with the custom functionality of your Windows, Unix or Web applications.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
Computer Telephony - Combining Computers and Telephone Software
Computer Telephony Integration (CTI), also known as telephone software, is a product that enables computers to know about and control phone functions such as making and receiving voice, fax, and data calls with telephone directory services and caller identification. The integration of telephone software and computer systems is a major development in the evolution of the automated office.
CTI is not a new concept. Such links have been used in the past in large telephone networks but only dedicated call centers could justify the costs of the required equipment installation. Primary telephone service providers are offering information services such as Automatic Number Identification and Dialed Number Identification Service on a scale wide enough for its implementation to bring real value to business or residential telephone usage. A new generation of applications (middleware) is being developed as a result of standardization and availability of low cost computer telephony links.
Database Systems Corp. (DSC) offers both computer telephony phone servers (phone systems with computer telephony features that take advantage of CTI) as well as CTI software that can be embedded in your computer applications.
Contact DSC to learn more about CTI Computer Telephony Integration software and call center
CTI is not a new concept. Such links have been used in the past in large telephone networks but only dedicated call centers could justify the costs of the required equipment installation. Primary telephone service providers are offering information services such as Automatic Number Identification and Dialed Number Identification Service on a scale wide enough for its implementation to bring real value to business or residential telephone usage. A new generation of applications (middleware) is being developed as a result of standardization and availability of low cost computer telephony links.
Database Systems Corp. (DSC) offers both computer telephony phone servers (phone systems with computer telephony features that take advantage of CTI) as well as CTI software that can be embedded in your computer applications.
Contact DSC to learn more about CTI Computer Telephony Integration software and call center
Phone Recording PC Software
Our phone recording software can record your phone calls at an incredible compression rate of 3.7MB/Hour into windows wave files using your PC voice modem. It saves your computer's resources a lot! Also you may easily mail it to others.
Another unique feature that is Smart Phone Recorder can start recording automatically even you lift your telephone handset before the auto answering feature takes an action for an incoming call. All you should do is negotiating with your customer as usual.
Want to stop losing your orders? Stop misunderstanding with your customers? No more confusion over specifications or quantities of orders? Just try it, because it's small(only 670KB) and simple but efficient!
Another unique feature that is Smart Phone Recorder can start recording automatically even you lift your telephone handset before the auto answering feature takes an action for an incoming call. All you should do is negotiating with your customer as usual.
Want to stop losing your orders? Stop misunderstanding with your customers? No more confusion over specifications or quantities of orders? Just try it, because it's small(only 670KB) and simple but efficient!
| PC Phone Recording Software Vs. Tape Recorder PC Phone Recording Software use a digital chip in voice modem to process voice signals, which are stored in computer hard disk as a stream of bits. This method differs from that used by their electromechanical predecessors, which used magnetic tape for both outgoing and incoming storage. We feel that pc phone recording software is on balance better than tape. Here's why:
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IVM Pro SDK 3.8
This software is an effective phone management solution for small to medium businesses, giving you the power to set up any combination of these features to meet the unique requirements of any business.
To help get you started, a number of example IVR files are included with IVM. After you have read the IVM manual and learned more about modifing IVR programs, these samples will give you an example of the basic setup for each particular task that you can expand upon.
Answering Attendant Features
Multiple telephone line support, up to 64 lines simultaneously
Configure and manage from a intuitive web control panel
Caller ID logging and optional on-screen caller ID flash display
Call key select menus and ability for caller to enter numbers
Call transfer (subject to your phone company or PBX features)
Remote telephone access
Auto detection of Axon IP PBX when installed on the same server
Save incoming messages as wav files (keep messages for legal/record purposes)
Automatic hours feature (enter your office hours and it will automatically answer after hours)
Unlimited (selectable) out-going messages and menus
Call simulator is included so you can test your systems off-line
Automated outbound calls and messages
Unlimited voicemail boxes (each with own email forward, internet access page or remote access)
Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files
Ability to open files or run other software to process data or report information
Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more
Free professionally voiced greetings included
To help get you started, a number of example IVR files are included with IVM. After you have read the IVM manual and learned more about modifing IVR programs, these samples will give you an example of the basic setup for each particular task that you can expand upon.
Answering Attendant Features
Multiple telephone line support, up to 64 lines simultaneously
Configure and manage from a intuitive web control panel
Caller ID logging and optional on-screen caller ID flash display
Call key select menus and ability for caller to enter numbers
Call transfer (subject to your phone company or PBX features)
Remote telephone access
Auto detection of Axon IP PBX when installed on the same server
Save incoming messages as wav files (keep messages for legal/record purposes)
Automatic hours feature (enter your office hours and it will automatically answer after hours)
Unlimited (selectable) out-going messages and menus
Call simulator is included so you can test your systems off-line
Automated outbound calls and messages
Unlimited voicemail boxes (each with own email forward, internet access page or remote access)
Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files
Ability to open files or run other software to process data or report information
Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more
Free professionally voiced greetings included
Answering Attendant Features
| Answering AttendantFeatures System Requirements Download Now Screenshots Installation Pricing and Purchase Outbound Calls Connection Options - Telephony Boards - Voice Modems - VoIP Services Plugins SDK Discussion Forum Questions (FAQs) Technical Support Related SoftwareCall Recording On Hold Player Virtual VoIP PBX Dictate by Phone Call Conference Server VoIP Softphone Text to Speech Auto Dialing Software More Phone Software... Recommended HardwareTelephony Boards Voice Modems USB Phones IP Phones FXO Adapters Other Hardware... |
System Requirements
- Works on Windows XP 2000/2003/Vista/2008 and Windows 7
- For earlier Windows versions (98, ME) please click here
- To link to a phone line(s) one of the following:
- Professional telephony card with correct drivers More information on telephony cards.
- Voice Modem (TAPI compliant) more info...
- VoIP (SIP) service for voice over IP lines. Recommended SIP providers.
- [Optional] Internet Connection [to access remotely and to forward by email]
IVM Answering Attendant Software
- Single line answering machine
- Voicemail system with an unlimited number of voice mailboxes
- Call attendant to transfer and direct incoming phone calls
- Telephone information lines
- AudioText systems
- Caller ID logger (with optional caller ID display)
- Automated telephone order taking
- Automated telephone surveys, linking caller inputs to a database
- Credit card telephone account payment
- Automated outbound call dial & message systems
- Dial in computer control or information
(e.g., restarting the server by phone) - Many more call management applications
Sunday, September 5, 2010
Mobile Voip – Get The Power Of The Next Generation Technology
Mobile VoIP enables the users to transmit data through broad band internet connection as opposed to telephone cables. In the coming days, mobile VoiP will have a significant role in day to day lives as it allows the users to make low cost international calls and easy and speedy transmission of information. Mobile VoIP Software also offers solutions for switching and billing apart from the convenience of making secured calls without the risk of inflated bills as in conventional telephone services.
Advantages of VoiP Mobile application
VoIP Mobile Application helps you to save over 90% on international calls and is ideal for those who make regular ISD calls. VoiP mobile application can also be effectively used for mobile conferencing where more than two users can converse at a time and are compatible with the normal software packages.
Simple installation: Simple and easy installation makes it a popular communication option among everyone. All you need to have is a PC, a broadband connection and an Analog telephone adaptor which the VoIP service provider will provide to the customer. However the catch is that VoiP is power dependant and it will not work in the event of a power shut down. Connectivity issues and functional glitches if happen can also hamper the smooth operation of VoiP devices.
Flexibility: VoIP cellular can be taken anywhere in the world along with you and gives the freedom and flexibility of a wireless gadget unlike ordinary telephone that is fixed at a point. While availing the services opt VoiP Cellular, the customers can also choose their own virtual telephone numbers in any place covered by the VoIP provider so that you can make calls to these places at local call charges irrespective of the subscriber’s location.
Low Overheads: VoiP Cellular software and hardware components are fairly priced which adds up to its popularity and are also taxed low. The low call charges would make sure that you get a worthy deal.
The rates and deals might vary among the service providers and hence it is recommended that you do a proper ground work to arrive at some of the best possible options. Remember that a cheap deal might not mean a good deal at all times as you will be compromising on the quality of services and features.
Pick up a Mobile VoIP and enjoy hassle free communication that too without stretching your budget. Browse through a range of VoiP Cellular software options at iTel, which enjoys an impressive clientele and bolster your communication network to stay ahead in the corporate race!
Advantages of VoiP Mobile application
VoIP Mobile Application helps you to save over 90% on international calls and is ideal for those who make regular ISD calls. VoiP mobile application can also be effectively used for mobile conferencing where more than two users can converse at a time and are compatible with the normal software packages.
Simple installation: Simple and easy installation makes it a popular communication option among everyone. All you need to have is a PC, a broadband connection and an Analog telephone adaptor which the VoIP service provider will provide to the customer. However the catch is that VoiP is power dependant and it will not work in the event of a power shut down. Connectivity issues and functional glitches if happen can also hamper the smooth operation of VoiP devices.
Flexibility: VoIP cellular can be taken anywhere in the world along with you and gives the freedom and flexibility of a wireless gadget unlike ordinary telephone that is fixed at a point. While availing the services opt VoiP Cellular, the customers can also choose their own virtual telephone numbers in any place covered by the VoIP provider so that you can make calls to these places at local call charges irrespective of the subscriber’s location.
Low Overheads: VoiP Cellular software and hardware components are fairly priced which adds up to its popularity and are also taxed low. The low call charges would make sure that you get a worthy deal.
The rates and deals might vary among the service providers and hence it is recommended that you do a proper ground work to arrive at some of the best possible options. Remember that a cheap deal might not mean a good deal at all times as you will be compromising on the quality of services and features.
Pick up a Mobile VoIP and enjoy hassle free communication that too without stretching your budget. Browse through a range of VoiP Cellular software options at iTel, which enjoys an impressive clientele and bolster your communication network to stay ahead in the corporate race!
How To Be More Confident On The Phone
Telephones are a constant part of modern day to day life and business. If you want to get the most from your career then you really need to be comfortable and confidence on the telephone. Telephone confidence will help you get ahead in your career or even make more sales and improve your income.
Building self confidence on the telephone is easier than you may think. By applying a few simple techniques you will be able to improve your self confidence and feel happier about talking on the telephone.
The first technique is to have a positive attitude. This is particularly important if you want to get a result from your call such as a sale or a meeting. Before you make the call take a moment to focus your intention on what you want to achieve from the phone call and keep your attention on this outcome whilst speaking.
This will ensure that you know what you want to get from the call and do not get sidetracked during the conversation. It also conveys a positive message of intent and purpose to the person you are speaking to, which will further help you get the outcome you desire.
When speaking on the phone make sure you smile. Yes, I know they can’t see you on the other end of the telephone, but you’re not smiling so they can see you. When you smile it changes the tone of your voice, which the other person will pick up on sub-consciously. Smiling when speaking on the phone will help the other person feel more at ease and relaxed. You will feel happier when smiling, which will help your self confidence much more.
Another excellent technique is to stand up when speaking on the phone. If you are standing in manner that makes having self confidence easier, then of course you are going to have more self confidence! Stand tall and straight with you stomach in, chest out, shoulders back and head up.
This posture is one that will make you feel full of self confidence. When you are standing up and speaking on the phone this self confidence will be transmitted to the person you are speaking to. Having self confidence like this will help you to get your desired outcome from the call.
With the telephone being such an important part of life and business, you need to have self confidence when using it. The more comfortable and self confident you are with the telephone then the better results you will get.
Building self confidence on the telephone is easier than you may think. By applying a few simple techniques you will be able to improve your self confidence and feel happier about talking on the telephone.
The first technique is to have a positive attitude. This is particularly important if you want to get a result from your call such as a sale or a meeting. Before you make the call take a moment to focus your intention on what you want to achieve from the phone call and keep your attention on this outcome whilst speaking.
This will ensure that you know what you want to get from the call and do not get sidetracked during the conversation. It also conveys a positive message of intent and purpose to the person you are speaking to, which will further help you get the outcome you desire.
When speaking on the phone make sure you smile. Yes, I know they can’t see you on the other end of the telephone, but you’re not smiling so they can see you. When you smile it changes the tone of your voice, which the other person will pick up on sub-consciously. Smiling when speaking on the phone will help the other person feel more at ease and relaxed. You will feel happier when smiling, which will help your self confidence much more.
Another excellent technique is to stand up when speaking on the phone. If you are standing in manner that makes having self confidence easier, then of course you are going to have more self confidence! Stand tall and straight with you stomach in, chest out, shoulders back and head up.
This posture is one that will make you feel full of self confidence. When you are standing up and speaking on the phone this self confidence will be transmitted to the person you are speaking to. Having self confidence like this will help you to get your desired outcome from the call.
With the telephone being such an important part of life and business, you need to have self confidence when using it. The more comfortable and self confident you are with the telephone then the better results you will get.
Importance Of Telephone Systems In Business World
Much depends upon the telephone system for a business to run its operations smoothly. In fact, these telephone systems have become the lifeblood of every business, whether large or small. To survive in today's fast-paced business world, it would be very difficult for any business to survive unless it adopts the latest innovations of the communication technology. An effective business telephone system facilitates proper communication among the staff of a company as well as with its customers, which is undertaken in a highly professional way.
Business telephone systems are generally more complex and have more features than the phones used for personal communication. Although, both of these systems look similar, these business phone systems deliver much higher performance as regards business operation is concerned. But, the operational requirement would differ from business to business and would cater towards specific needs of an organization. These business telephone systems are available in different sizes catering to the needs of all types of enterprise, whether large or small. There are consultants available to assess the exact needs of an organization as far as its communication needs are concerned.
Present day business telephone systems have many advanced features that enable the business to improve its operational efficiency. For example, the facility of call forwarding enables any organization to manage all customer calls that come everyday efficiently and dealing with each of these calls quite effectively.
Business telephone systems are now available in wide variety. This variety enables every business to select a telephone system that is perfectly suited for that specific business. After a Telephone System has been selected, farther research should be carried out so that you could select the features that are suitable for your specific business.
Ultimately, the overall performance of any employee of any business would depend a lot on the kind of telephone system used in the organization.
All these discussion emphasizes the role of a good telephone system towards the success of any business
Business telephone systems are generally more complex and have more features than the phones used for personal communication. Although, both of these systems look similar, these business phone systems deliver much higher performance as regards business operation is concerned. But, the operational requirement would differ from business to business and would cater towards specific needs of an organization. These business telephone systems are available in different sizes catering to the needs of all types of enterprise, whether large or small. There are consultants available to assess the exact needs of an organization as far as its communication needs are concerned.
Present day business telephone systems have many advanced features that enable the business to improve its operational efficiency. For example, the facility of call forwarding enables any organization to manage all customer calls that come everyday efficiently and dealing with each of these calls quite effectively.
Business telephone systems are now available in wide variety. This variety enables every business to select a telephone system that is perfectly suited for that specific business. After a Telephone System has been selected, farther research should be carried out so that you could select the features that are suitable for your specific business.
Ultimately, the overall performance of any employee of any business would depend a lot on the kind of telephone system used in the organization.
All these discussion emphasizes the role of a good telephone system towards the success of any business
The Smart Phone Is Best Choice Four Your Business Device
The touch screen technology has the sensors and a touch screen for easier access to your device application the touch screen able to listen in your legal action which you perform on your Touch Screen Phones. The cell phone is device having the cellular area for communication the cell area have unique operator which is able to connect cell from the public switch telephone network by accessing on public switch telephone network you can communicate with the fixed line telephone network and cellular network also . The cell phones are now able to performs not only messaging and voice communication they also have facility like –camera ,currency converter , stopwatch and Bluetooth like facility for smart communication and measure the variable things in your life .
The Cell Phone use the full duplex radio transmission technology for communication, there are base stations which keep the information about the cell like – visitor location and home location etc. The cell phones now able to browse data over the internet and send or receive email from the internet by using advance technology like 3rd generation technology. The cell phone is now device which have some functions like the PDA but less than the Smart phone, some cell phone have the touch screen and QWERTY keyboard also for easier access on application which is in your device. The Smart phone’s main functionality is to provide synchronization for your data which you store in your smart phone by synchronization the user is able to store data in computer having smart phone and provide security and back up for your data
The Cell Phone use the full duplex radio transmission technology for communication, there are base stations which keep the information about the cell like – visitor location and home location etc. The cell phones now able to browse data over the internet and send or receive email from the internet by using advance technology like 3rd generation technology. The cell phone is now device which have some functions like the PDA but less than the Smart phone, some cell phone have the touch screen and QWERTY keyboard also for easier access on application which is in your device. The Smart phone’s main functionality is to provide synchronization for your data which you store in your smart phone by synchronization the user is able to store data in computer having smart phone and provide security and back up for your data
Phone For Business - How To Select The Right Telephone System?
Before purchasing a phone system for your business, you should think about why you need a phone system and what you can expect from it. Consider the following questions:
* Do your employees need separate extensions?
* Will your employees benefit from voicemail?
* Will your people work from remote locations?
* How many employees do you have now?
* How many employees will you add in the near future?
Survey the market for the various types of phone systems, latest features and technology. Appreciating the usability of the features will help you in selecting a phone system that will benefit your business in the long run.
Analog versus digital phone systems
Analog phones transfer sound through continuous waves. These signals are easily disturbed by external interference such as noise and weather conditions, which is why sound is sometimes fuzzy in analog phones. Digital phones digitize the signal into binary units that are recombined at the other end. This makes the quality of sound much better in digital phone systems.
Digital phone systems are more easily customized than analog phones. Customization of software is easier and cheaper than hardware. Digital phones can be reprogrammed easily whereas analog phone systems can be reprogrammed only by the manufacturer or an expert in analog phone technology.
Digital phone systems are costlier than analog phone systems. The initial setup, programming and maintenance of the digital phone system can only be done by trained technicians.
Popular phone systems for small businesses
PBX: PBX (Private Branch Exchange) systems facilitate internal and external calls. These phone systems were very expensive initially, but technology has made them cheaper and accessible to smaller businesses now.
VoIP: Evolving technology and the internet makes VoIP an affordable and convenient option for small businesses. Its shortcoming is its total dependence on the Internet. If there is an internet outage, the phone system also gets disconnected.
Hybrid PBX: Hybrid PBX phone systems combine VoIP and PBX systems, making it a viable option. Businesses can cut down costs by using the VoIP systems, and fall back on the PBX system when there is a network outage.
Desirable features in a business phone system
Some standard features of a phone system that are very useful and can improve your business' productivity radically:
* Call forwarding: forwards calls to an alternate number
* Call waiting: allows suspension of the current call to attend the incoming call
* Speakerphone: allows multiple people to interact through a speaker and microphone
* Auto attendant: queries callers and connects them to the required extension without involving an operator
* Remote voicemail access: to keep track of voicemail messages from anywhere
* Speed dialing: to connect to important contacts quickly
* Faxing capabilities: to enable fax
You might consider these advanced features too:
* Email notification on receiving voicemail
* Saving conversations on a hard drive
* Recording conversations and attach them to emails
Ask other businesses about their experience with the phone systems installed at their offices, and the features they found beneficial. Users can give a truer version of the performance and advantages of phone systems than vendors. Your business will benefit by increasing productivity and saving costs by using a phone system appropriately.
* Do your employees need separate extensions?
* Will your employees benefit from voicemail?
* Will your people work from remote locations?
* How many employees do you have now?
* How many employees will you add in the near future?
Survey the market for the various types of phone systems, latest features and technology. Appreciating the usability of the features will help you in selecting a phone system that will benefit your business in the long run.
Analog versus digital phone systems
Analog phones transfer sound through continuous waves. These signals are easily disturbed by external interference such as noise and weather conditions, which is why sound is sometimes fuzzy in analog phones. Digital phones digitize the signal into binary units that are recombined at the other end. This makes the quality of sound much better in digital phone systems.
Digital phone systems are more easily customized than analog phones. Customization of software is easier and cheaper than hardware. Digital phones can be reprogrammed easily whereas analog phone systems can be reprogrammed only by the manufacturer or an expert in analog phone technology.
Digital phone systems are costlier than analog phone systems. The initial setup, programming and maintenance of the digital phone system can only be done by trained technicians.
Popular phone systems for small businesses
PBX: PBX (Private Branch Exchange) systems facilitate internal and external calls. These phone systems were very expensive initially, but technology has made them cheaper and accessible to smaller businesses now.
VoIP: Evolving technology and the internet makes VoIP an affordable and convenient option for small businesses. Its shortcoming is its total dependence on the Internet. If there is an internet outage, the phone system also gets disconnected.
Hybrid PBX: Hybrid PBX phone systems combine VoIP and PBX systems, making it a viable option. Businesses can cut down costs by using the VoIP systems, and fall back on the PBX system when there is a network outage.
Desirable features in a business phone system
Some standard features of a phone system that are very useful and can improve your business' productivity radically:
* Call forwarding: forwards calls to an alternate number
* Call waiting: allows suspension of the current call to attend the incoming call
* Speakerphone: allows multiple people to interact through a speaker and microphone
* Auto attendant: queries callers and connects them to the required extension without involving an operator
* Remote voicemail access: to keep track of voicemail messages from anywhere
* Speed dialing: to connect to important contacts quickly
* Faxing capabilities: to enable fax
You might consider these advanced features too:
* Email notification on receiving voicemail
* Saving conversations on a hard drive
* Recording conversations and attach them to emails
Ask other businesses about their experience with the phone systems installed at their offices, and the features they found beneficial. Users can give a truer version of the performance and advantages of phone systems than vendors. Your business will benefit by increasing productivity and saving costs by using a phone system appropriately.
What Do I Need For Voip?
Most of these "soft phones" (as they are called) allow you to make and receive calls at no charge anywhere in the world as long as you are not connecting to a cellular or landline phone. They are easy to use – simply click on a contact name to initiate a call. Features such as call display, call forwarding, voicemail, and conference calls are included at no extra charge as long as both parties are using computers.
A step up from headsets is Internet phones. These feel a lot more like "real" telephones -- they ring, they have regular number pads, and you use them like traditional telephones. They plug into the USB port or sound card of your computer. These phones are still considered soft phones because you need VoIP software installed on your computer to make and receive telephone calls.
As we progress up the VoIP ladder the next is an ATA (Analog Telephone Adapter) which allows you to connect a traditional analog telephone to a broadband modem. ATA's are usually provided free of charge when you sign up with a VoIP service provider. This is similar to signing up with a regular phone company -- there is a monthly charge and you may have to sign a contract tying you into the service for a certain period of time.
The ATA is simple to use. It connects to a broadband modem - either a DSL modem connected to your traditional phone line or a cable modem which attaches to your cable TV connection. Any traditional analog telephone can be plugged into an ATA. You do not even need a computer in the house to use this type of VoIP connection.
Using an ATA for Internet phone calls is transparent. You simply pick up the phone and dial a number just as you would with your regular phone service. Anybody calling your phone number will not be aware that you are using VoIP instead of PSTN (Public Switched Telephone Network).
If you are travelling, you can take your ATA with you and receive phone calls anywhere in the world by connecting it to a broadband modem. Any calls to your phone number will be routed to your ATA (which has an identification number making it unique in the world) at the same cost as the call to your residence or business would cost.
The third option for VoIP is to have an IP phone. Don't confuse IP phones and Internet Phones. IP phones plug directly into the modem, but Internet phones plug into the sound card or USB port of your computer. An IP phone is a handset which has all the necessary hardware and software installed in it. You connect an IP phone to a broadband modem and make or receive calls the same way that you would make or receive calls with an ATA. The advantage of an IP phone over an ATA is that you do not need an extra telephone set to plug into the ATA -- it is a completely integrated unit.
IP phones also have the advantage of having all your phone numbers stored in the phone as well as a display screen which gives you information about incoming calls.
A step up from headsets is Internet phones. These feel a lot more like "real" telephones -- they ring, they have regular number pads, and you use them like traditional telephones. They plug into the USB port or sound card of your computer. These phones are still considered soft phones because you need VoIP software installed on your computer to make and receive telephone calls.
As we progress up the VoIP ladder the next is an ATA (Analog Telephone Adapter) which allows you to connect a traditional analog telephone to a broadband modem. ATA's are usually provided free of charge when you sign up with a VoIP service provider. This is similar to signing up with a regular phone company -- there is a monthly charge and you may have to sign a contract tying you into the service for a certain period of time.
The ATA is simple to use. It connects to a broadband modem - either a DSL modem connected to your traditional phone line or a cable modem which attaches to your cable TV connection. Any traditional analog telephone can be plugged into an ATA. You do not even need a computer in the house to use this type of VoIP connection.
Using an ATA for Internet phone calls is transparent. You simply pick up the phone and dial a number just as you would with your regular phone service. Anybody calling your phone number will not be aware that you are using VoIP instead of PSTN (Public Switched Telephone Network).
If you are travelling, you can take your ATA with you and receive phone calls anywhere in the world by connecting it to a broadband modem. Any calls to your phone number will be routed to your ATA (which has an identification number making it unique in the world) at the same cost as the call to your residence or business would cost.
The third option for VoIP is to have an IP phone. Don't confuse IP phones and Internet Phones. IP phones plug directly into the modem, but Internet phones plug into the sound card or USB port of your computer. An IP phone is a handset which has all the necessary hardware and software installed in it. You connect an IP phone to a broadband modem and make or receive calls the same way that you would make or receive calls with an ATA. The advantage of an IP phone over an ATA is that you do not need an extra telephone set to plug into the ATA -- it is a completely integrated unit.
IP phones also have the advantage of having all your phone numbers stored in the phone as well as a display screen which gives you information about incoming calls.
The Fastest Way To Boost Roi
Live chat software is a tool used to answer the customers’ calls regarding a certain product. With live chat software, customers are able to talk to agents in real time wherever they may be, whether both parties are on the opposite sides of the world. Live chat software provides support to customers, who inquire about a certain product that they do not understand. At the same time, live chat software helps agents assist the customers in an easier and faster way. With this, business transactions are faster; thus, live chat software helps boost your business’ income.
This software has more advantages than any other customer support tools such as email and telephone. Live chat software, moreover, contains other support tools such as instant message at your advantage and your customers’ convenience. Agents are notified if there is a chat on queue or if a chat is dropped through email notifications and instant messages that would pop up on your agents’ computer screen. Unlike email alone, customers would have to wait for an hour or so before their emails would be responded, and it is not always that emails are read from time to time. Same as with the use of the telephone alone, customers would have to be put on hold for a while before they would be served. Much worse, if there are a lot of customers who are calling, there is also a possibility of not getting through the line at all. However, with live chat software, because of its innovative features, there is a possibility of serving a lot of customers all at the same time. Thus, live chat software makes it possible for business transactions and relations easier, faster, and more accessible.
Live chat software helps your business boost its performance for a lot of reasons. First, it helps increase your sales since a lot more customers are served than usual. Second, it helps gather data such as your agents’ time to respond to customers’ inquiries and chat transcriptions of your customers that would reflect their opinions and comments about your products and services. Through these data, live chat software helps in the analysis of your business’ performance. With this software, you can utilize these data to improve your agents’ performance and develop your products, while eventually comprehending and recognizing what your customers really need with their comments and feedback. With this, it boosts your business’ performance while giving the customers the best service. After all, a good business is giving the customers the best service.
This software has more advantages than any other customer support tools such as email and telephone. Live chat software, moreover, contains other support tools such as instant message at your advantage and your customers’ convenience. Agents are notified if there is a chat on queue or if a chat is dropped through email notifications and instant messages that would pop up on your agents’ computer screen. Unlike email alone, customers would have to wait for an hour or so before their emails would be responded, and it is not always that emails are read from time to time. Same as with the use of the telephone alone, customers would have to be put on hold for a while before they would be served. Much worse, if there are a lot of customers who are calling, there is also a possibility of not getting through the line at all. However, with live chat software, because of its innovative features, there is a possibility of serving a lot of customers all at the same time. Thus, live chat software makes it possible for business transactions and relations easier, faster, and more accessible.
Live chat software helps your business boost its performance for a lot of reasons. First, it helps increase your sales since a lot more customers are served than usual. Second, it helps gather data such as your agents’ time to respond to customers’ inquiries and chat transcriptions of your customers that would reflect their opinions and comments about your products and services. Through these data, live chat software helps in the analysis of your business’ performance. With this software, you can utilize these data to improve your agents’ performance and develop your products, while eventually comprehending and recognizing what your customers really need with their comments and feedback. With this, it boosts your business’ performance while giving the customers the best service. After all, a good business is giving the customers the best service.
An Introduction For Ups Monitoring Software
UPS monitoring software helps to save important data. It automatically detects UPS utility failure and battery low. This software automatically shuts down the computers as well as UPS before the battery becomes low. It informs system administrator and user with alarm window and sound. It configures countdown time when low battery occurs and at utility failure, it also records event history. It can select application files to save before the system shuts down or direct computer system to sleep mode directly. It runs executive program before the system shutdowns. It pops up alarm message on the computer system with windows OS through Windows NT messenger service. It automatically sends alarm message via email, bp-call, gsm sms, and also alarm voice via telephone. This software monitors UPS and shuts down computer system via LAN. It supports ms-windows service functions. It has seamless connection to control panel, easy to install, easy to use and supports many languages like English, French, Chinese, German, Arabic, Italian, Portuguese, Korean, spanish, Russian, and Japanese.
The UPS monitoring software is available in several versions to cater to the needs of both the corporate IT manager and the individual user. If you search online you can find many types of software with their model name and features. You can buy the software online which suits your needs most.
The UPS monitoring software is available in several versions to cater to the needs of both the corporate IT manager and the individual user. If you search online you can find many types of software with their model name and features. You can buy the software online which suits your needs most.
Call Centre Software - Features That Call Centres Can’t Do Without
Call Centre Software - Features That Call Centres Can’t Do Without
Call centre software systems perform a variety of functions such as automating processes, reporting in real time and integrating different channels of communication between agents and customers.
Depending upon the complexity of tasks and the magnitude of the enquiry turnover, there are several types of call centre software systems such as telephone call routing software, predictive diallers and call centre control software etc. available in the market place. Typically, most call centre software solutions have the following features:
Reporting
Since call centres need to have real time interaction with customers, keeping check of agent performance so as to maintain and improve the quality of customer service, is of critical importance. Call centre software systems perform this task very efficiently by providing real time reports to managers. Performance reports over time can also be produced.
While every call centre software solution provides some standard performance reports, one should look for flexibility and customisability so that the call centre is ready for future challenges and requirements.
Automatic Call Distribution (ACD)
The customer needs to be attended to – sooner rather than later is the goal of a call centre striving to serve its customers well. But the number of agents handling many customers over a number of channels makes it tough to manage efficiently if an automatic call routing aide is not available. The automatic call distribution feature of call centre software simplifies this rather complex operation.
Not only does it route the call to an available agent, it also provides any information available on the customer to the agent, thus giving customers a personalised experience.
Call centre software solutions with advanced ACD features can also pick and choose the most appropriate agent for a particular caller based on their past calling history, complexity of problem, agents skill etc. This helps with customers getting the right service in good time.
Computer Telephony Integration (CTI)
The most frustrating experience for any customer is to call a call centre for the nth time and have to repeat all their details over and over again. Computer telephony integration features stop this kind of situation arising.
The customer’s data and previous call history are stored in a computer that is integrated with the telephone system through software. The moment the customer gets connected to an agent, all this data is made visible to that agent on their screen, leaving the customer free to pursue their current problem without having to repeat themselves.
Such is the effectiveness of this feature that computer telephony integration has become a default feature for any call centre software solutions. Advanced versions boast of soft phone functionality (use of computer to control calls) and predictive dialler capabilities (an agent is connected only when a live person answers the automatically placed call).
Interactive Voice Response (IVR)
Quite a few callers have queries that can be solved by just accessing a database without engaging an agent. An Interactive voice response feature interacts with customers and leads them to a solution through a set of predetermined questions. It is a very important feature, and can be an expensive add on, so do enquire about its availability with your chosen package.
Apart from above mentioned ‘must have’ features, call centre software solutions generally have some other features like workforce management for real time monitoring, call blending for switching agents between handling inbound calls and outbound calls, and multimedia handling for simultaneously handling of queries over different communication channels such as email, web, fax, chat and phone calls.
The performance of a call centre depends a lot upon the efficiency of the call centre software. So do a thorough investigation of your systems, processes and future plans before deciding upon any call centre software solution - be it operations specific such as telephone call routing software, predictive dialler or general call centre management software. Moreover always go for the software that is scalable and customisable according to your specific business and turnover requirements.
Call centre software systems perform a variety of functions such as automating processes, reporting in real time and integrating different channels of communication between agents and customers.
Depending upon the complexity of tasks and the magnitude of the enquiry turnover, there are several types of call centre software systems such as telephone call routing software, predictive diallers and call centre control software etc. available in the market place. Typically, most call centre software solutions have the following features:
Reporting
Since call centres need to have real time interaction with customers, keeping check of agent performance so as to maintain and improve the quality of customer service, is of critical importance. Call centre software systems perform this task very efficiently by providing real time reports to managers. Performance reports over time can also be produced.
While every call centre software solution provides some standard performance reports, one should look for flexibility and customisability so that the call centre is ready for future challenges and requirements.
Automatic Call Distribution (ACD)
The customer needs to be attended to – sooner rather than later is the goal of a call centre striving to serve its customers well. But the number of agents handling many customers over a number of channels makes it tough to manage efficiently if an automatic call routing aide is not available. The automatic call distribution feature of call centre software simplifies this rather complex operation.
Not only does it route the call to an available agent, it also provides any information available on the customer to the agent, thus giving customers a personalised experience.
Call centre software solutions with advanced ACD features can also pick and choose the most appropriate agent for a particular caller based on their past calling history, complexity of problem, agents skill etc. This helps with customers getting the right service in good time.
Computer Telephony Integration (CTI)
The most frustrating experience for any customer is to call a call centre for the nth time and have to repeat all their details over and over again. Computer telephony integration features stop this kind of situation arising.
The customer’s data and previous call history are stored in a computer that is integrated with the telephone system through software. The moment the customer gets connected to an agent, all this data is made visible to that agent on their screen, leaving the customer free to pursue their current problem without having to repeat themselves.
Such is the effectiveness of this feature that computer telephony integration has become a default feature for any call centre software solutions. Advanced versions boast of soft phone functionality (use of computer to control calls) and predictive dialler capabilities (an agent is connected only when a live person answers the automatically placed call).
Interactive Voice Response (IVR)
Quite a few callers have queries that can be solved by just accessing a database without engaging an agent. An Interactive voice response feature interacts with customers and leads them to a solution through a set of predetermined questions. It is a very important feature, and can be an expensive add on, so do enquire about its availability with your chosen package.
Apart from above mentioned ‘must have’ features, call centre software solutions generally have some other features like workforce management for real time monitoring, call blending for switching agents between handling inbound calls and outbound calls, and multimedia handling for simultaneously handling of queries over different communication channels such as email, web, fax, chat and phone calls.
The performance of a call centre depends a lot upon the efficiency of the call centre software. So do a thorough investigation of your systems, processes and future plans before deciding upon any call centre software solution - be it operations specific such as telephone call routing software, predictive dialler or general call centre management software. Moreover always go for the software that is scalable and customisable according to your specific business and turnover requirements.
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