Computer Telephony Integration (CTI), also known as telephone software, is a product that enables computers to know about and control phone functions such as making and receiving voice, fax, and data calls with telephone directory services and caller identification. The integration of telephone software and computer systems is a major development in the evolution of the automated office.
CTI is not a new concept. Such links have been used in the past in large telephone networks but only dedicated call centers could justify the costs of the required equipment installation. Primary telephone service providers are offering information services such as Automatic Number Identification and Dialed Number Identification Service on a scale wide enough for its implementation to bring real value to business or residential telephone usage. A new generation of applications (middleware) is being developed as a result of standardization and availability of low cost computer telephony links.
Database Systems Corp. (DSC) offers both computer telephony phone servers (phone systems with computer telephony features that take advantage of CTI) as well as CTI software that can be embedded in your computer applications.
Contact DSC to learn more about CTI Computer Telephony Integration software and call center
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