Computer Telephony Phone Systems

Phone systems from Database Systems Corp. are state-of-the-art computer phone systems that handle inbound and outbound phone calls for small to large organizations.

Our CTI phone systems support both analog (Wizard Series) and digital (Pacer Series) phone lines and can be configured from 1 analog line to a 1000 digital lines.

Calls are either initiated by the phone system or accepted from the outside. Developed with industry standard components (Dialogic, Intel, and Windows), our phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost.

• Inbound CTI Phone System - The DSC phone system processes inbound phone calls and distributes these calls using our ACD (Automatic Call Distribution) system. With our IVR (Interactive Voice Response) system, callers can perform self-help functions without speaking with an individual by making simple selections using the keypad on their phone set. Our phone system can even connect calls to your employees who are working at home or in remote offices.
• Outbound CTI Phone System - Our DSC phone system is also capable of performing outbound calling functions including dial on demand, predictive dialing, progressive dialing, and preview dialing all at the same time. For further information, please visit our Predictive Dialer webpage.
• Blended CTI Telephone Software - The Database Systems Corp. phone system is capable of performing both inbound and outbound calling functions simultaneously. This blended call capability makes our phone system ideal for call centers.